Lyn Collett (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, engage with our services, attend events or retreats, or contact us.

What Information We Collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Postal address

• Information provided through contact forms

• Booking and appointment details

• Information relevant to counselling, coaching, hypnotherapy, retreat participation, or wellness services

• Payment information (processed through secure third-party providers)

• Website usage information such as IP address, browser type, and pages visited

You are not required to provide personal information; however, doing so may be necessary for us to provide

services to you.

How We Collect Information

We collect information when you:

• Complete a contact form

• Book a consultation, session, workshop, or retreat

• Subscribe to newsletters or updates

• Contact us by email, phone, or social media

• Participate in surveys, promotions, or events

• Visit and interact with our website

How We Use Your Information

We may use your information to:

• Respond to enquiries

• Provide counselling, coaching, hypnotherapy, and wellness services

• Manage bookings and appointments

• Process payments

• Communicate important service updates

• Send newsletters, event information, and promotional content (with your consent)

• Improve our website, services, and customer experience

• Meet legal and regulatory obligations

Confidentiality of Client Information

We understand the sensitive nature of personal growth, counselling, and hypnotherapy services.

Information shared during consultations, coaching sessions, hypnotherapy sessions, workshops, or retreats is treated with strict confidentiality unless:

• You provide consent for disclosure;

• Disclosure is required by law;

• There is a serious threat to your safety or the safety of another person.

Email Marketing

If you subscribe to our mailing list, we may send newsletters, updates, event information, and promotional content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Website Analytics and Cookies

Our website may use cookies and analytics tools to understand visitor behaviour and improve user experience.

Cookies help us recognise repeat visitors and collect anonymous information about website usage.

You can disable cookies through your browser settings; however, some website functions may not operate correctly.

Third-Party Services

We may use trusted third-party providers for:

• Website hosting

• Online booking systems

• Payment processing

• Email marketing

• Analytics and website performance monitoring

These providers may have access to personal information only to the extent necessary to perform services on our behalf.

We encourage you to review the privacy policies of any third-party services used through our website.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have questions about this Privacy Policy or wish to access or update your personal information, please contact:

Lyn Collett
Email: lcollett.59@gmail.com

If you believe your privacy concerns have not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last Updated: June 2026